Application Engineer
The Application Engineer should support customers in troubleshooting in-house or on-site.
Main tasks and duties as below:
Customer trainings
Application trainings of our OEM-customers
Customer support
Take care of the customer interface in day-to-day business: Direct contact person for application and start-up personnel of OEM-customer and their subsidiaries
Problem management / Trouble shooting
Contact person in case of problems during start-up at OEM-customer.
Contact person in case of problems in fieldwork.
Support of the OEM-personnel on site of customer.
Reproducing errors, incl. Error documentation and handling of error reports.
Service tasks together with the Service Engineers
Coordinating of on-site operations at OEM and end customer for the purpose of problem analysis and troubleshooting.
Support in case of serial production errors and during the products launch phase.
The ideal candidate, a Master or Bachelor Degree holder in mechanical and electrical engineering, or automation technology.
Should have 2 years experience in Automation industry, preferred in the field of injection molding / plastics machinery.
He or she should have fluent English speaking and writing skills